Summary: This guide explains how to sign in to your NDAX account (National Digital Asset Exchange), step-by-step login instructions, two-factor authentication (2FA) handling, account recovery and common troubleshooting tips specifically for Canada-based users.
Quick NDAX sign-in steps
- Open your browser and go to https://ndax.io.
- Click Log In (typically top-right) and enter the email address associated with your NDAX account.
- Enter your secure password. If you use a password manager, allow it to fill credentials.
- If 2FA is enabled (recommended), provide the one-time code from your authenticator app or security device.
- Once authenticated, complete any additional security prompts (device recognition, CAPTCHA, or security questions) and proceed to your NDAX dashboard.
Troubleshooting common login problems
- Incorrect password: Use the "Forgot Password" link to request a reset link sent to your registered email. Check spam/junk folders if you don't see it.
- 2FA issues: If your authenticator app shows codes that fail, verify device time settings (should be automatic network time). Consider using a backup code if provided during setup.
- Unrecognized device or blocked access: Complete any identity verification steps requested by NDAX; this may include email confirmation or document verification for Canadian regulatory compliance (KYC).
- Browser problems: Clear cache/cookies or try a private/incognito window. Ensure extensions that block scripts are disabled for the NDAX site.
Account recovery & password reset
To recover access, use the "Forgot Password" workflow on the NDAX login page. NDAX will email a secure reset link — follow that link promptly. If you don't receive it, confirm your email address and contact support if needed. For accounts subject to KYC holds, be prepared to re-submit identification documents that match your Canadian government ID.
Resetting 2FA (two-factor authentication)
If you lost access to your authenticator app or device, NDAX typically offers a recovery process:
- Attempt using backup codes you stored during 2FA setup.
- If backup codes are unavailable, open a support ticket and provide identity verification documents (photo ID, proof of address). The support team will guide you through a verified 2FA reset.
Security best practices (Canada-focused)
- Always enable 2FA with an authenticator app (not SMS) for stronger security.
- Use a unique, high-entropy password and a trusted password manager.
- Keep your email account secure — it is the recovery anchor for NDAX access.
- Be cautious of phishing: NDAX will never ask for your full password or 2FA codes via email.
Contact & support
For unresolved login or security issues, visit NDAX's official help centre or support page on ndax.io. When contacting support, include relevant details (registered email, device, approximate time of attempted login) but never share your password or full 2FA codes.